Shipping and Returns
What is Zhu's Shipping Policy?
All orders are shipped USPS or UPS, which should arrive within 1-2 weeks. Rush delivery available in the US. Overnight shipping not available at this time.
What is Zhu's Return Policy?
Used items may not be returned unless there is a defect in the manufacturing. Unused items must be returned within 15 days of receipt for a refund credit. Customers must contact us at CustomerService@getzhu.com with the subject line "RA# Request" to receive a return authorization number (RA#), returns will not be accepted without a RA#. Orders must be shipped postage paid to our warehouse. Refunds will be credited with the same form of payment used to make the purchase. All refunds will be made within 2-4 weeks of receiving the returned item.
Damaged Goods or Goods Mis-Shipped in Error
At Zhu Enterprises we are committed to providing quality products to our customers. We perform several quality checks before an item leaves our warehouse. If you have received a damaged or defective item, please contact us at CustomerService@getzhu.com with the subject line "Returns". We will be more than happy to assist you with a replacement, or a credit.